a)Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
b)Damaged products to be reported with in 24 hrs from the date of delivery for refund/replacement. No claims will be entertained for refund/replacement after 24 hrs.
c)To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, along with the purchase bill.
d)Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
e)Additional non-returnable items:
- 1.Gift cards
- 2.Downloadable software products
- 3.Some health and personal care items
f)To complete your return, we require a receipt or proof of purchase.
g)Please do not send your purchase back to the manufacturer.
h)There are certain situations where only partial refunds are granted: (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery
i)Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
j)ALL THE REFUNDS WILL BE GIVEN WITH IN 30 working days from the time of cancellation of order in to the account confirmed by the customer via email''
HOW TO RETURN THE PRODUCT?
1)The Products can be cancelled only after the delivery of the product
2)If You want the product to be returned,sign in to your GERGstore.com ACCOUNT and go to merchandise returns tab.Then request for the return of your product with the reason of cancellation.The admin of GERGstore.com will accept your request depending upon the reason for the product return
3)The cancelled product has to reach Gergstore.com office to initiate the refund,.The Office address is given below
ARS Platina #1231/23
3RD FlOOR,25TH A MAIN
JAYANAGAR 9TH BLOCK
4)The courier charges of the returned product will be borne by Gergstore.com if the product is damaged or there is a change in specification. Moreover, customer has to inform the exact reason for return to us via email or phone.
5)The courier charges of the returned product won't be borne by Gergstore.com,if the product is damaged from client side
6)If the product is as per the specification mentioned by the customer while placing the order Gergstore.com won't do any refund
7)Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Support@gergstore.com.
8)Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
9)Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Jayanagar 9th Block
Bangalore Karnataka India 560069.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your.